Responsibilities:

• Identifying and assessing customers’ needs to achieve satisfaction
• Customer service, including handling and resolving customer concerns; obtaining and evaluating all relevant information to respond to inquiries and concerns
• Receiving inbound customer calls and inquiries
• Making outbound follow-up calls to current and prospective customers
• Working directly with customers by phone, email, and/or fax
• Receiving purchase orders; checking for accuracy; entering into system; preparing documentation; following through on order commitments
• Collaborating with internal departments to resolve issues
• Directing any request or unresolved issue to the appropriate resource
• Maintaining records of customer interactions
• Processing forms and requests from other staff members, including but not limited to Trade Shows, Engineering documents, and shipping
• Following communication procedures, guidelines, and policies
• Going the extra mile to engage customers interested in consumer and industrial products

Additional Job Responsibilities

• Participating in organizational projects
• Participating occasionally in company events, such as sales meetings and trainings
• Assisting other departments in projects and overflow work to ensure organizational goals and objectives are reached, as directed by your supervisor
• Performing other duties as assigned

Knowledge, Skills, and Abilities

• Proven customer support experience or experience as a client service associate
• Track record of meeting deadlines and balancing multiple project schedules
• Strong phone contact handling skills and active listening
• Computer proficiency and the ability to learn new systems
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong organizational skills
• Attention to detail
• Ability to multitask
• Pride and ownership in work
• Interacting respectfully with other team members
• Presenting and highlighting strengths and qualities of product to customers
• Creative problem-solving skills
• Ability to perform detailed research
• Staying in control under pressure and handling stressful situations with a level head and clear thinking
• Self-starter
• Willing to take on additional responsibilities as needed

Working Conditions: Good working conditions in a controlled office environment. May be required to lift up to 15 lbs.

Note: The information contained in this document describes the general nature, purpose, responsibilities, duties, skills, abilities, and workload of employees in the job described. However, this in no way constitutes a complete list of job duties that may be required. In addition, this does not constitute an employment contract and the specifics may be changed at any time.

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you understand that this is a part-time position that will have 15-25 hours a week?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location

How to Apply:
Please apply on Indeed. Click the link below to be taken to the job posting.

PanaVise Products Inc. – Customer Service Associate (Part-Time)